Release notes v2.0.29

Date of Release: May 16, 2022

New Features

1. Mobile App

a. Response templates for live chat mode.

Now agents can add a templated response to live chats in iOS & Android apps.

The interaction is similar to the web portal. An agent can open a list of existing templates with the "flash" icon beside a text field and then choose a phrase to add. The pre-populated message text can be edited before sending.

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Also, once a chat is taken over by an agent, an Introduction message will be populated in the text field (note: this only works if there is an existing introduction template).

Templates can be managed on the web in the Templates tab of the Conversation section.

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b. Badges for Live Chat Conversations

We're continuing to bring more web-based features into our mobile apps. To make navigation through live chats clearer, agents can now see two types of badge indicators in the list of live chats.

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A blue badge marks the agent's own live chats. Live chats taken over by another agent will have the agent's avatar beside them.