Release notes v2.0.29
Date of Release: May 16, 2022
New Features
1. Mobile App
a. Response templates for live chat mode.
Now agents can add a templated response to live chats in iOS & Android apps.
The interaction is similar to the web portal. An agent can open a list of existing templates with the "flash" icon beside a text field and then choose a phrase to add. The pre-populated message text can be edited before sending.
![2022-05-13 14_37_34-Mouse Highlight Overlay.png 357](https://files.readme.io/bba8398-2022-05-13_14_37_34-Mouse_Highlight_Overlay.png)
Also, once a chat is taken over by an agent, an Introduction message will be populated in the text field (note: this only works if there is an existing introduction template).
Templates can be managed on the web in the Templates tab of the Conversation section.
![2022-05-13 14_41_05-Mouse Highlight Overlay.png 551](https://files.readme.io/c250c53-2022-05-13_14_41_05-Mouse_Highlight_Overlay.png)
b. Badges for Live Chat Conversations
We're continuing to bring more web-based features into our mobile apps. To make navigation through live chats clearer, agents can now see two types of badge indicators in the list of live chats.
![2022-05-13 14_45_55-Mouse Highlight Overlay.png 400](https://files.readme.io/68c2ebc-2022-05-13_14_45_55-Mouse_Highlight_Overlay.png)
A blue badge marks the agent's own live chats. Live chats taken over by another agent will have the agent's avatar beside them.