Custom Plugins

Create your own node types


Don't have an Instabot account yet?

Start your free trial today!

Custom Plugins from Instabot give you the freedom to create your own node types!

Sometimes your business can face specific situations that require you to implement a special logic or bot behavior. If existing Instabot tools do not cover these cases, you can beef up your 'bot arsenal' by creating a fully customized node suitable for your purposes using JavaScript.

Plugins allow you to integrate Instabot with any external service you want using APIs. In addition, you can use the backend of your website to customize the user experience.

To make custom plugins, you will need technical knowledge of JavaScript. Also, our support team is always here to assist you with embedding code.

Custom Plugins are available on Advanced and Enterprise tiers.

1. Configure your plugin

Build your first plugin:

  1. In the left navigation menu, select Integrations, then Plugins
  2. Click Add plugin

Now you can create your first plugin!

General tab

From here you can specify some basic plugin properties:


* Name (required)
Name of the plugin

Logo of the plugin

Description of the plugin

* Status (required)
Status of the plugin

  • Disabled - will not be functional
  • Release candidate - only admins will be able to add plugin nodes
  • Production - admins and agents with Bot Editor permissions will be able to add plugin nodes

Client Parameters

Parameters that will be displayed in the Bot Builder

* Name (required)
The internal name of the parameter that can be used to access its value from the plugin's script

* Display name (required)
Name of the parameter which is going to be shown in the Bot Builder

* Type (required)
Type of the parameter

  • String - appears as plain text input
  • Boolean - appears as a simple switch

Default value
The value that is going to be prepopulated in the Bot Builder

Indicates whether this parameter is mandatory

Web tab

Here you can specify the scripts that are used when chat is happening in the web widget:


Client script
JavaScript that will be executed when this plugin node is reached in conversation. This works similarly to a script node.

Server script
JavaScript that is executed on the server-side when context.api.executePluginRequest (somedata) is called from the Client script (this feature is not available out of the box, please contact support to activate it)


var query = context.getResponseByNodeName(context.request.pluginParameters.NodeName).value;

context.api.executePluginRequest({ text: query })
	.then(result => {
  		context.setResult({ value: });
let text = requestData.params.text;

// do something with text


API tab

Here you can specify the script that is used when chat is happening via API (this feature is not available out of the box, please contact support to activate it)


Response type
Indicates how node result should be handled

  • None - node result is set via context.setResult({ value: somevalue })
  • Include - same as None but result is also returned in API response if context.setResult({ objValue: someObjValue }) is called
  • Require - node requires response from user which is going to be node result


let text = context.getResponseByNodeName(context.request.pluginParameters.NodeName).value;

// get metadata
let metadata = context.getMetadata();

// do something with text

context.setResult({ objValue: { text: text } });

JavaScript that is executed on the server side, the context is quite similar to what we have for Client script, but some things aren't supported

2. Add your plugin into your bot

In the bot-builder, add a node --> Advanced:


Find your plugin by name and click on it:


Fill out the values for Client Parameters that were defined for plugin and you're good to go!