What is the difference between the “User stopped responding” and “User left the conversation” notifications?
User stopped responding
The main difference between the two is that the state User stopped responding is shown based on a timeout.
If the visitor stops interacting with the bot for at least 10 minutes, either because they closed the tab or are just ignoring the widget, then the user will be put in the User stopped responding state.
User left the conversation
Meanwhile, the User left the conversation is shown based on an action.
If the visitor closes the widget via the X button then the user will be put in the User left the conversation state.
User completed the conversation
There is one additional case which is the User completed the conversation.
If the visitor goes down a path that includes a Close bot action then the user will be put in the User completed the conversation state.
Updated 6 months ago